Faqs
General & Products
Check out our product descriptions for detailed undertone guides and skin-type recommendations. You can also reach out to our beauty advisors at support@luxelunabeauty.com for personalized recommendations.
Yes! We are 100% cruelty-free. None of our products or ingredients are tested on animals.
Many of our items are vegan-friendly. Check individual product pages for specific ingredient details and vegan badges.
Orders & Shipping
We process orders quickly to ensure fast delivery. If you need to make changes, please email us within 2 hours of placing your order. Once an order has shipped, it cannot be canceled.
Once your order ships, you will receive a confirmation email containing your tracking link.
Returns & Exchanges
Due to the personal nature of cosmetics and skincare, we accept returns on unopened, unused products in their original packaging within 30 days of purchase. Sale items are final sale.
Email our support team with your order number and reason for return to receive a return authorization and instructions.